Ophélie Burgstahler
Métier
Senior UX Researcher & Service Designer
Expertises
Design of user centric services and products: Analysis of client issues & strategic recommendations; User research and behaviour study : interviews, focus group, surveys, field studies, user testing; Audits and benchmarks; Workshops animation and facilitation, design thinking workshops and sprint design; Production of UX synthesis documents : personas, scenarii, flows and journeys, experience map, affinity diagrams; Information architecture : card sorting, tree structure, flowcharts, user flows; Prototyping : definition of interactions, screenwriting of interfaces, storyboards, zonings, wireframes, interactive prototype, sketching; Support and follow-up of creative and front-end development teams; User testing (physical or distant), card sorting, AB & Multivariate testing; Management (team of 5 people), teaching, establishment of processes & methods; Speeches and teaching of UX method in different schools, formations or organizations